At SMART AURA APPLIANCES SDN BHD 202601026920 (1689016-H), we hold ourselves to a simple standard: your order should reach you safely, on time, and with clear visibility at every step, and this policy sets out exactly how we make good on that.
Where We Deliver
Our delivery network reaches the whole of Peninsular Malaysia, covering every state, together with East Malaysia, including Sabah & Sarawak.
How Quickly We Process Your Order
Every order is prepared for dispatch within 1–3 business days, a window that excludes weekends and public holidays, and the moment your parcel leaves our hands we send a confirmation email carrying your tracking details.
What to Expect From Our Delivery Partners
We should be upfront that overnight or next-day delivery is not something we currently offer; instead, our courier partners work to the timelines below.
These are estimates rather than guarantees, since courier operations, seasonal holidays, and weather can all shift the final delivery day.
What Shipping Costs You
Standard delivery is free of charge on every order we send out, as part of the value we want every customer to feel. Bulk or specialised promotional orders are the one exception, where a fee may still be calculated at checkout based on total weight and destination.
Keeping Track of Your Parcel
Once your order is handed to our courier partners, we follow up by email or SMS with a tracking number and a direct link, so you can watch its journey in real time.
Questions about where your order is or how it’s travelling? We would rather sort it out than leave you guessing.
📧 Email: smartauraappliances@outlook.com
🏢 Address: 17-B-3 JALAN TODAK 2 13700 SEBERANG JAYA PULAU PINANG
🌐 Website: https://smartauraappliances.com/contact-us/