At SMART AURA APPLIANCES SDN BHD 202601026920 (1689016-H), we hold ourselves to getting orders right the first time, and when something does go wrong, we want the path back to a refund or exchange to be clear rather than confusing.
When a Return or Refund Applies
As a rule, items we sell are not exchangeable or refundable. We make an exception only when:
Wrong item: we sent you something other than what you ordered.
Mismatch: the item you received doesn’t match the specifications, description, features, or information advertised on our site.
Damage or defect: the item arrived spoiled, damaged, or defective.
Late delivery: your order arrived later than the window set out in our shipping policy.
What We’ll Need From You
To look into a return or refund request properly, we ask you to provide:
Unboxing footage: a clear, continuous video showing the unopened parcel, its shipping label, the packaging, and the item itself.
First-use footage: a video of the item being used for the first time, where that’s relevant.
Supporting evidence: photographs, order details, or any other documents we request.
How to Raise a Request
Reach out to our team at smartauraappliances@outlook.com within 24 hours of receiving your item, since that is the window that lets us act on a request. Anything raised after that 24-hour window, or without the evidence above, unfortunately can’t be accepted.
If any part of this feels unclear, we would rather sort it out than leave you guessing.
📧 Email: smartauraappliances@outlook.com
🏢 Address: 17-B-3 JALAN TODAK 2 13700 SEBERANG JAYA PULAU PINANG
🌐 Website: https://smartauraappliances.com/contact-us/