At SMART AURA APPLIANCES SDN BHD 202601026920 (1689016-H), we hold your privacy to the same standard we’d want for our own information, and this policy explains exactly what that looks like in practice.
The Information We Collect
Personal information: your name, email address, phone number, and shipping or billing address.
Payment information: your card or other payment details, processed securely through third-party payment gateways rather than held by us directly.
Order information: what you’ve purchased, your order history, and your preferences as a customer.
Website usage information: your IP address, browser type, device details, the pages you visit, and cookies.
How We Put That Information to Use
Fulfilment: processing and completing your orders.
Communication: reaching out about your purchase, support questions, or promotions.
Optimisation: improving our website and the experience we offer.
Security: preventing fraud and keeping our website and its users safe.
Compliance: meeting our legal and regulatory obligations.
Who We Share It With
We do not sell or rent your personal information, full stop. We do share it, though, with trusted third parties who help us operate — hosting providers, payment processors, and shipping partners among them — and with legal authorities where the law requires it. Every partner we work with is contractually bound to protect your data to our standard.
How We Keep It Safe
We rely on industry-standard safeguards, including SSL encryption, secure servers, and ongoing monitoring, to protect what you share with us. We do everything commercially reasonable, though no method of transmitting data over the internet can be called 100% secure.
Cookies
We use cookies and similar tools to improve your experience, understand how the site performs, and personalise what we show you. You’re free to control or disable them through your browser, though doing so may affect how well the site works for you.
Your Rights
Access and correction: ask us to show you what we hold, or to correct it.
Deletion: ask us to delete your data, subject to legal or administrative requirements that may require us to keep it.
Opting out: unsubscribe from our marketing communications whenever you choose.