At SMART AURA APPLIANCES SDN BHD 202601026920 (1689016-H), we know plans change, and we’d rather make cancelling straightforward than trap you in an order you no longer want.
Your Cancellation Window
You may cancel any order within 24 hours of purchase and receive a full refund. Once that 24-hour window has passed, cancellation may no longer be possible if the order has already been processed or shipped.
Requesting a Cancellation
Contact us: reach our customer service team as soon as possible with your order number.
Verification: we’ll check the status of your order and confirm whether it still qualifies for cancellation.
Getting Your Refund
Once a cancellation is approved, the refund goes back to your original payment method, and you should see it reflected in your account within 7–14 business days.
Still unsure where your cancellation stands? We would rather sort it out than leave you guessing.
📧 Email: smartauraappliances@outlook.com
🏢 Address: 17-B-3 JALAN TODAK 2 13700 SEBERANG JAYA PULAU PINANG
🌐 Website: https://smartauraappliances.com/contact-us/